Resume for Susan Fullmer

CAREER SUMMARY

Experienced leadership professional with over 40 years of experience developing strong, functional, solution-oriented teams.  Recognized for the ability to create cross-functional working groups who exceed performance goals by providing clear direction, concise communication, and defining strategic objectives.  Extensive experience in the healthcare industry which has provided a unique perspective when interacting with challenging customers and clients.  Demonstrated ability to implement positive change by meeting people where they are, leading with compassion and empathy, and striving for growth.  

QUALIFICATIONS

  • Demonstrates strategic leadership abilities

  • Proficient in Human Resources (HR) services 

  • Clear, consistent communicator (both verbal and written) in a variety of settings including higher education and health care

  • Experienced teacher, group facilitator, and public speaker

  • Able to collect, analyze, and disseminate information to identify problems and deliver viable recommendations for solutions

  • Skillful at defusing problems and crises involving individuals or groups

  • Competent at event planning, coordination, and implementation 

HUMAN RESOURCES

  • Management Assistant - Department of Public Safety (DPS), Boise State University, Boise, Idaho. October 2016 - June, 2022

    • Department Recruitment Coordinator (DRC)

    • Human Resources (HR) and Administrative Support for all units in DPS: Cycle Learning Center, Compliance/Crime Analysis, Emergency Management, Enforcement (ticketing, parking, violations), Events, Executive Leadership, Finance, Fleet (maintains Boise State’s motor pool), Information Technology (includes all security on campus), Maintenance (parking surfaces and garages), Security, Shuttles, and Transit Center   

    • HR Processes

      • Ensure fair and legal hiring process: Job description development and posting, serve as member of the hiring committee, conduct interviews, and proper documentation management

      • Coach and support management through HR processes

    • Special Projects for the Executive Team such as research, compiling reports, and creating visual presentations

    • Record Retention Management

      • Compliant with federal and state laws, and campus policies and procedures

      • Digitized DPS’s documentation system 

    • New Student Orientations/Resource Fairs for Boise State University (virtual and on campus)

      • Coordinating DPS employee involvement, and participating in events

    • Concurrent position with DPS - Planning Section and member of the Incident Management Team for the 2020 COVID-19 Response, under the direction of the Emergency Management Department at Boise State University, Boise, Idaho. February - June, 2020 (Disbanded once the campus Reintegration Plan was created and implemented)

  • Equal Employment Opportunity (EEO) Specialist - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding VA medical clinics, Portland, Oregon. August 2012 - December 2013 (see details below under Health Care Experience)

TRAINING EXPERIENCE

  • Teacher - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding VA medical clinics, Portland, Oregon. August 2002 - December 2013

    • New Employee Orientation (as Equal Employment Opportunity Specialist)

      • Presented three hours of material at 30 orientations to 40-50 all new VA employees (bimonthly): Equal opportunity employment law, diversity, and sexual harassment in the workplace

    • Psychosocial Rehabilitation & Recovery Center (as a psychiatric nurse, for Veterans with mental health issues)

      • Clean and Sober (strategies and support for alcohol and drug addiction) 

      • Road to Recovery (life skills and goals)

      • Post Traumatic Stress Disorder - Symptom Management

      • Post Traumatic Stress Disorder - Process Groups

      • Mindfulness and Depression

    • Pain Clinic (as a psychiatric nurse, for all Veterans under pain management treatment)

      • Relaxation/Meditation

HEALTH CARE EXPERIENCE

  • Licensed Practical Nurse - Life Care Center of Boise, Boise, Idaho. January 2015 - May 2016

    • Floor Nurse

    • Specialized in rehabilitation, post-operative care, and peritoneal dialysis

  • Equal Employment Opportunity (EEO) Specialist - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding VA medical clinics, Portland, Oregon. August 2012 - December 2013 

    • Coordinated the following programs:

      • Special Emphasis Program (managed this minority employee program, and supervised seven managers) 

      • Alternative Dispute Resolution (coordinated mediation for employees)

      • Reasonable Accommodations (provided accommodations for employees with disabilities, processed and maintained medical documentation)

      • Coordinated interpreter services for Veterans and family members

    • All Employee communications for the above programs (for two hospitals and four clinics)

    • EEO investigations and court hearings

      • Records retention and coordination of documents

      • Advised managers and Service Chiefs regarding their part in the EEO case process 

      • Coordinated with visiting investigators and staff regarding investigations and hearings, and assisted with all logistical needs

    • Purchase card holder for the executive office

  • Minority Veterans Program Coordinator - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding medical clinics, Portland, Oregon. August 2012 - December 2013 

    • Assisted minority Veterans to engage with the VA medical system

    • Outreach to recruit and assist Veterans at a variety of community locations and events such as university campuses, Native American Pow Wows, and Gay Pride

    • Produced reports for the VA Federal Central Office in Washington DC

  • Psychiatric Nurse Case Manager - Portland VA Hospital, Portland, Oregon. August 2002 - August 2012

    • Nurse Case Manager for the Mental Health Intensive Case Management (MHICM) VA outpatient program 

    • Managed a complex and highly acute group of Veterans with severe and persistent mental health issues

      • Coordinated with Veterans, health care providers, VA services, community services, family members, caregivers, guardians, payees, police department, and judicial system

      • Mentor

  • Licensed Massage Therapist - Business Owner - Private Practice, Provo, Utah and Portland, Oregon. December 1994 - June 2008

    • Specialized in injury recovery from motor vehicle accidents, Worker’s Compensation, and medical cases

    • Billed insurances

    • Coordinated with medical doctors and chiropractors 

  • Licensed Practical Nurse - Hospitals/Clinics/Rehabilitation Centers/Nursing Homes/Home Health, California, Utah, Oregon, Idaho. March 1982 - August 2012 and January 2015 - May 2016

    • Mental health, post-op, transplant, oncology, geriatric, pediatric, hospice, and hospital float-pool

    • Detailed nursing resume available upon request

ACTIVITIES & VOLUNTEERISM

  • Presenter at the Ada Soil and Water Conservation District’s annual conference, Harvest and Hearth. Finding viable solutions to address the unique challenges and stressors of farming as a career.  Boise, Idaho, February 2024

  • Volunteer at the Intermountain Bird Observatory (maintain a 12 x 12 foot research plot of land to restore habitat for pollinators, birds, and other wildlife at the Diane Moore Nature Center), Boise State University, March 2020 - Present

  • Sustainability in Planning and Operations Committee (member and administrative support), Boise State University, May, 2020 - January, 2022

  • Group Facilitator for participatory decision making plenary sessions to improve secondary education and transition services, for the Idaho Transition Institute, 2019

  • Founder and Facilitator of the Women’s Spirit Drum Circle (official student organization), Boise State University, 2016 - 2018

  • Radio Talk Show Host and Producer of a weekly radio show featuring the healing arts, meditations, and interviews with guest experts called, “All Things Woo Woo,” The Pulse (student radio), Boise State University, 2017 - 2019

  • Leisure Services Commissioner, for the city of Pittsburg, California, 1988 - 1989

  • Welfare Service Volunteer, Venezuela, July, 1983 - February, 1985

EDUCATION

  • Boise State University, Boise, Idaho

    • Degree - Bachelor of Arts in Multidisciplinary Studies, December 2019

    • Certificate - Leadership and Human Relations, December 2019

    • Certificate - Dispute Resolution, December 2019

    • Degree - Associate of Science, May 2017

  • Utah College of Massage Therapy, Salt Lake City, Utah

    • Licensed Massage Therapist, December 1994

  • Utah Valley University, Orem, Utah

    • Licensed Practical Nurse, March 1982