Resume for Susan Fullmer
CAREER SUMMARY
Experienced leadership professional with over 40 years of experience developing strong, functional, solution-oriented teams. Recognized for the ability to create cross-functional working groups who exceed performance goals by providing clear direction, concise communication, and defining strategic objectives. Extensive experience in the healthcare industry which has provided a unique perspective when interacting with challenging customers and clients. Demonstrated ability to implement positive change by meeting people where they are, leading with compassion and empathy, and striving for growth.
QUALIFICATIONS
Demonstrates strategic leadership abilities
Proficient in Human Resources (HR) services
Clear, consistent communicator (both verbal and written) in a variety of settings including higher education and health care
Experienced teacher, group facilitator, and public speaker
Able to collect, analyze, and disseminate information to identify problems and deliver viable recommendations for solutions
Skillful at defusing problems and crises involving individuals or groups
Competent at event planning, coordination, and implementation
HUMAN RESOURCES
Management Assistant - Department of Public Safety (DPS), Boise State University, Boise, Idaho. October 2016 - June, 2022
Department Recruitment Coordinator (DRC)
Human Resources (HR) and Administrative Support for all units in DPS: Cycle Learning Center, Compliance/Crime Analysis, Emergency Management, Enforcement (ticketing, parking, violations), Events, Executive Leadership, Finance, Fleet (maintains Boise State’s motor pool), Information Technology (includes all security on campus), Maintenance (parking surfaces and garages), Security, Shuttles, and Transit Center
HR Processes
Ensure fair and legal hiring process: Job description development and posting, serve as member of the hiring committee, conduct interviews, and proper documentation management
Coach and support management through HR processes
Special Projects for the Executive Team such as research, compiling reports, and creating visual presentations
Record Retention Management
Compliant with federal and state laws, and campus policies and procedures
Digitized DPS’s documentation system
New Student Orientations/Resource Fairs for Boise State University (virtual and on campus)
Coordinating DPS employee involvement, and participating in events
Concurrent position with DPS - Planning Section and member of the Incident Management Team for the 2020 COVID-19 Response, under the direction of the Emergency Management Department at Boise State University, Boise, Idaho. February - June, 2020 (Disbanded once the campus Reintegration Plan was created and implemented)
Equal Employment Opportunity (EEO) Specialist - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding VA medical clinics, Portland, Oregon. August 2012 - December 2013 (see details below under Health Care Experience)
TRAINING EXPERIENCE
Teacher, Group Facilitator, Public Speaker, and Mentor - Private Practice, Utah, Oregon, Idaho, and remote. 1990 - Present
Teacher - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding VA medical clinics, Portland, Oregon. August 2002 - December 2013
New Employee Orientation (as Equal Employment Opportunity Specialist)
Presented three hours of material at 30 orientations to 40-50 all new VA employees (bimonthly): Equal opportunity employment law, diversity, and sexual harassment in the workplace
Psychosocial Rehabilitation & Recovery Center (as a psychiatric nurse, for Veterans with mental health issues)
Clean and Sober (strategies and support for alcohol and drug addiction)
Road to Recovery (life skills and goals)
Post Traumatic Stress Disorder - Symptom Management
Post Traumatic Stress Disorder - Process Groups
Mindfulness and Depression
Pain Clinic (as a psychiatric nurse, for all Veterans under pain management treatment)
Relaxation/Meditation
HEALTH CARE EXPERIENCE
Licensed Practical Nurse - Life Care Center of Boise, Boise, Idaho. January 2015 - May 2016
Floor Nurse
Specialized in rehabilitation, post-operative care, and peritoneal dialysis
Equal Employment Opportunity (EEO) Specialist - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding VA medical clinics, Portland, Oregon. August 2012 - December 2013
Coordinated the following programs:
Special Emphasis Program (managed this minority employee program, and supervised seven managers)
Alternative Dispute Resolution (coordinated mediation for employees)
Reasonable Accommodations (provided accommodations for employees with disabilities, processed and maintained medical documentation)
Coordinated interpreter services for Veterans and family members
All Employee communications for the above programs (for two hospitals and four clinics)
EEO investigations and court hearings
Records retention and coordination of documents
Advised managers and Service Chiefs regarding their part in the EEO case process
Coordinated with visiting investigators and staff regarding investigations and hearings, and assisted with all logistical needs
Purchase card holder for the executive office
Minority Veterans Program Coordinator - Portland VA Hospital, Vancouver Washington VA Hospital, and surrounding medical clinics, Portland, Oregon. August 2012 - December 2013
Assisted minority Veterans to engage with the VA medical system
Outreach to recruit and assist Veterans at a variety of community locations and events such as university campuses, Native American Pow Wows, and Gay Pride
Produced reports for the VA Federal Central Office in Washington DC
Psychiatric Nurse Case Manager - Portland VA Hospital, Portland, Oregon. August 2002 - August 2012
Nurse Case Manager for the Mental Health Intensive Case Management (MHICM) VA outpatient program
Managed a complex and highly acute group of Veterans with severe and persistent mental health issues
Coordinated with Veterans, health care providers, VA services, community services, family members, caregivers, guardians, payees, police department, and judicial system
Mentor
Licensed Massage Therapist - Business Owner - Private Practice, Provo, Utah and Portland, Oregon. December 1994 - June 2008
Specialized in injury recovery from motor vehicle accidents, Worker’s Compensation, and medical cases
Billed insurances
Coordinated with medical doctors and chiropractors
Psychic/Shamanic Practitioner/Energy Healer - Private Practice, Utah, Oregon, Idaho, and remote. 1990 - Present
Licensed Practical Nurse - Hospitals/Clinics/Rehabilitation Centers/Nursing Homes/Home Health, California, Utah, Oregon, Idaho. March 1982 - August 2012 and January 2015 - May 2016
Mental health, post-op, transplant, oncology, geriatric, pediatric, hospice, and hospital float-pool
Detailed nursing resume available upon request
ACTIVITIES & VOLUNTEERISM
Presenter at the Ada Soil and Water Conservation District’s annual conference, Harvest and Hearth. Finding viable solutions to address the unique challenges and stressors of farming as a career. Boise, Idaho, February 2024
Volunteer at the Intermountain Bird Observatory (maintain a 12 x 12 foot research plot of land to restore habitat for pollinators, birds, and other wildlife at the Diane Moore Nature Center), Boise State University, March 2020 - Present
Sustainability in Planning and Operations Committee (member and administrative support), Boise State University, May, 2020 - January, 2022
Group Facilitator for participatory decision making plenary sessions to improve secondary education and transition services, for the Idaho Transition Institute, 2019
Founder and Facilitator of the Women’s Spirit Drum Circle (official student organization), Boise State University, 2016 - 2018
Radio Talk Show Host and Producer of a weekly radio show featuring the healing arts, meditations, and interviews with guest experts called, “All Things Woo Woo,” The Pulse (student radio), Boise State University, 2017 - 2019
Leisure Services Commissioner, for the city of Pittsburg, California, 1988 - 1989
Welfare Service Volunteer, Venezuela, July, 1983 - February, 1985
EDUCATION
Boise State University, Boise, Idaho
Degree - Bachelor of Arts in Multidisciplinary Studies, December 2019
Certificate - Leadership and Human Relations, December 2019
Certificate - Dispute Resolution, December 2019
Degree - Associate of Science, May 2017
Utah College of Massage Therapy, Salt Lake City, Utah
Licensed Massage Therapist, December 1994
Utah Valley University, Orem, Utah
Licensed Practical Nurse, March 1982